Adel
00:35 09 Oct 24
I recently bought a used Lexus and was searching around for mechanics in the area who specialize in Asian car makers like Toyota/Lexus vehicles. Preferred Auto Care came up b/c of the great reviews and now I know why!You can tell that the shop owner, Leo, cares about the business. The Lexus that I bought already has 143,000 miles so I got all the major fluids replaced (oil, transmission, brake fluid, & engine coolant) all drained and refilled.I really appreciate how they use OEM products from Toyota/Lexus instead of the cheap stuff. My car is driving so much better already!And it was MUCH cheaper than the Lexus dealership quoted me. Highly recommend them if you're looking for an honest and local business to support!!!
Joseph M
06:48 03 Oct 24
Honda, Toyota, Subaru, Acura, Lexus only! Highly recommend this place if you own any of these makes and need an honest mechanic. Leo, the owner, is the most reasonable person I've done repair work with in Reno (have taken 5 different Toyotas here). Preferred never has tried to sell unnecessary services and they have fixed multiple issues Dolan Toyota could not. This place does book up quickly, so make an appointment in advance!
Herb Herman
19:25 28 Sep 24
Leo was awesome. This was my first time here, and right off the bat he saved big bucks. There was an issue that was covered under a recall and he sent me to the dealer. He is honest, and has earned my trust. I will be back, after years of looking for a mechanic/shop I can trust I have found one. Thanks Leo!!
Mardel Fuller
13:53 13 Aug 24
Professional, courteous and fair prices describe this auto repair shop. I had a blown out radiator and after calling around for estimates they responded immediately and provided excellent and timely repairs. Best auto mechanic shop I have ever encountered!
Nathan Bakken
02:10 28 Jun 24
Super honest, great mechanics, and fair prices. I will go out of my way to be back for any of our car repair or maintenance needs.
Jody Clark
19:25 25 Jun 24
This shop fixed the problem with our Honda Insight. The Honda dealer told us we needed a new motor. A big thank you to Leo and to Adam for finding this place.
Michael C. (Be Prepared for Adventure)
04:18 06 Jun 24
I was trying to jump start my Lexus RX330. The battery was drained due to the lights on overnight. However, I made a big mistake plugging the opposite polarity and car wouldn't start any more. I looked up Yelp and Google, both show Preferred Auto has a great rating, so I called up and Leo agreed to take my car despite he's already got a busy week schedule. I stopped by and explained the situation. He quickly identifed the issue, ordered the parts and got it fixed the next day! The price is very reasonable. I feel Preferred Auto is a place I can trust, and don't have to worry about being upcharged.
John Ordaz
18:39 29 Apr 24
Service is great. Leo is a fantastic guy!
Devona Mcendree
03:21 23 Mar 24
Trustworthy, honest, smart and swift. My car decimated a brand new battery and started spitting yellow fluid everywhere, I had to go to work and was so so ill prepared. I had it towed to preferred auto around 1pm on a Friday expecting my upcoming work week to be ruined, instead Leo was handing my keys and sending me off to my perfectly fixed car. The experts recognized the problems right away and had parts on hand, I was home and worry free when I had expected to spend the rest of the night frantically scrambling for solutions. So glad to have found these guys! Now I actually have something to say when people ask me for a mechanic recommendation.
Zac Haffner
00:07 19 Mar 24
This is the place! When you think, man I need someone to trust to work on my car, look nowhere else. Leo and his team are top notch and above board. Thanks for being awesome!
Marie Warren
00:14 14 Mar 24
Leo is great. He's a no-nonsense guy when it comes to your vehicle, which he only takes certain makes. He's very fair and friendly.
Jordan Connolly
15:03 06 Mar 24
Leo is great to work with and their service was fantastic!
joshua the best
22:09 27 Feb 24
Great service!
Joe Chung
19:57 22 Feb 24
We came to ski but the alternator had other ideas. This is an awesome repair shop and Leo is a straight shooter. Got us diagnosed, repaired and back on the road super fast.
Richard Eisenhauer
23:33 11 Jan 24
Preferred Auto Care is Great! I have my Tundra and 4Runner serviced there and they have always done a great job. I highly recommend this shop. Thank you!
Perfecto M
19:48 01 Dec 23
Preferred Auto Care is great. I had the front axle, control arm, struts, lift, and a few other things done on my vehicle. They did a excellent job on my vehicle. Customer service was great and they kept me informed about my vehicle as it was getting work done. They had alot to do on my vehicle so it was at the shop for a little while. My friends recommend this shop and I am glad they did because it is a good shop. I definitely support these guys. I would highly recommend checking them out.
Brandon Hart
17:56 16 Nov 23
Nice and friendly staff !!!!!!
Tim Portue
18:03 05 Nov 23
My boss gets her car serviced there and the people always go above and beyond. Love it
bigt5712
01:46 31 Oct 23
Leo has been straightforward and I trust the work. He has earned my return business more than once.
Alexandra Blevins
01:54 19 Oct 23
Glad I found a reliable mechanic who answers all of my questions and takes care of my car. Everyone I work with brings their cars here now, and a few friends as well! 12/10
Len Marino
03:05 24 Sep 23
Preferred Auto Care is our go-to shop for Toyota service and a perfect alternative to Toyota, Honda, and Subaru dealerships. Leo is professional, knowledgeable, and his techs are better trained and have more experience than the local dealership.
Ray Buyher
13:09 23 Sep 23
Great shop, the very best.
Dave Berry
00:26 26 Aug 23
Leo is easy to work with
Charlie Lockwood
17:54 25 Aug 23
We've been taking our high mileage Honda and Subaru to PAC for a couple years now. Leo is a straight shooter, he's honest and professional. Our experience with his shop has been great. We will continue to take our vehicles here. Thank you Leo and the rest of the team for acting with integrity and taking care of our vehicles.
Nikhil Narkhede
17:00 05 Jul 23
Quick service on a difficult job!
Joshua Gould
18:42 07 Jun 23
Leo and team did a great job replacing the catalytic converter in my Toyota. Thanks!
Kaitlyn Gibson
06:16 21 May 23
Came in with worries of a major issue with my Subaru the other day, and Leo went out of his way (on a time pinch) to help me out for a fraction of the price I was expecting. Never going to the dealer again. Good, honest, and knowledgeable people — tremendous service. Thanks.
Andy Fitzgerrell
19:46 14 Apr 23
I brought my 2017 Corolla iM commuter here based on the reviews I'd seen on multiple platforms saying the shop does good work for a reasonable price. Communication was good, and turnaround was very good as well. I'd taken my car in to replace the clutch and they ended up finding my transmission was an issue, as well, after completing clutch installation. They offered me a bit of a break, as there was some double labor involved, which was quite generous of them as I didn't dispute the cost of the job or request a deal. Nice folks in person, and I'll take my Toyota back to them in the future -- it will hopefully only be for minor maintenance!Thank you to Leo and team.
Phillip McCrary
15:52 30 Mar 23
Great and knowledgeable service
Eric Ruud
16:50 19 Mar 23
I have been sending my vehicles to Preferred for several years, and they have always provided excellent service.Honest, straightforward people.Another shop had serviced my truck, and it barely ran. Preferred resolved the problem, a minor correction, but the other shop said the engine needed to be replaced. I recommend this shop to everyone I know with a Japanese import vehicle.
Bennett Bauer
16:14 06 Mar 23
Leo and team always do great work and offer good value. I have 2 Lexus, 1 Honda, and 1 Toyota, and they all go to Preferred for care and repair. Wish I could talk them into working on my Ford!
Christopher Hazen
00:02 25 Feb 23
They always take great care of my Acura! 155k and she drives like a champ!
Tim Gonsalves
01:37 08 Feb 23
Great place to take your vehicle. Top notch service.
Marc M
20:00 17 Jan 23
Great shop. Honest and reasonably priced. Saved a lot compared to the dealer on 100k mile service. Would recommend.
Eric Ruud
03:55 04 Jan 23
A mechanic shop had "worked" on my daughter's Tacoma and it barely ran. That other shop charged nearly $1,000 for very bad service. Tom and Leo looked over the vehicle , we discussed the issue's and they corrected the problems for under $100. She went back to other shop and received the $100 as a refund.Preferred Auto Care has since serviced all our families vehicles and they run fantastic. Reliable, honest and affordable.
Blaine Gaudard
20:03 16 Dec 22
Fair priced, quality, efficient service. My new favorite shop.
David Smith
14:38 15 Oct 22
I've been using Preferred Auto Care since 2012 for a honda and now a Toyota. These guys are trust worthy and do great work in my experience. I'd recommend them to everyone for Japanese cars.
Arturo Vasquez
23:54 09 Oct 22
I’ve taken our Honda CR-V vehicle to Preferred Automotive for our general/head scratching car issues. Leo and his team have been great and have fixed all of our car problems. This is an honest and affordable vehicle maintenance shop! I’ll continue to recommend this establishment to my family and friends.
april fitz
15:31 22 Sep 22
I have been doing business with preferred auto for upwards of 30 years. They have without fail, taken care of emergencies immediately and have performed everything for my 4 Toyota and Honda vehicles with excellence. I trust them implicitly and would recommend them to anyone who needs a trusted mechanic.
Christina Bouse (Tulipmamma)
00:31 16 Aug 22
They are amazing!!!! Got my Honda fixed up and running great. Plus the price was so affordable. Answered every question I threw at them. Thank you Leo and staff. You have a forever customer!!!
S H
22:14 09 Aug 22
They did a complete valve overhaul for my 2002 Tacoma (also put on shocks). Honestly, I would not take my truck to anyone but these guys. Leo is just a fabulous "face" for this business. In a world where customer service has deteriorated these guys continue to excel.Kudos
